/* ====================================
   PODPORA (SUPPORT) STYLES
   CSS for all support pages:
   - podpora.php (help center)
   - podpora-tikety.php (ticket list)
   - podpora-novy-tiket.php (new ticket form)
   - podpora-tiket-detail.php (ticket detail)
   
   Note: This file extends main.css
==================================== */

/* ====================================
   CUSTOM SCROLLBAR STYLES
   Light gray gradient theme
==================================== */

/* WebKit browsers (Chrome, Safari, Edge) */
::-webkit-scrollbar {
    width: 10px;
    height: 10px;
}

::-webkit-scrollbar-track {
    background: #f5f5f5;
    border-radius: 10px;
}

::-webkit-scrollbar-thumb {
    background: linear-gradient(180deg, #e0e0e0 0%, #c5c5c5 50%, #b0b0b0 100%);
    border-radius: 10px;
    border: 2px solid #f5f5f5;
    transition: all 0.2s ease;
}

::-webkit-scrollbar-thumb:hover {
    background: linear-gradient(180deg, #d0d0d0 0%, #b5b5b5 50%, #a0a0a0 100%);
    border-color: #f0f0f0;
}

::-webkit-scrollbar-thumb:active {
    background: linear-gradient(180deg, #c0c0c0 0%, #a5a5a5 50%, #909090 100%);
}

/* Corner piece where scrollbars meet */
::-webkit-scrollbar-corner {
    background: #f5f5f5;
}

/* Firefox */
* {
    scrollbar-width: thin;
    scrollbar-color: #c5c5c5 #f5f5f5;
}

/* Horizontal scrollbar specific */
::-webkit-scrollbar:horizontal {
    height: 8px;
}

/* Textarea and code blocks - slightly thinner */
textarea::-webkit-scrollbar,
pre::-webkit-scrollbar,
code::-webkit-scrollbar {
    width: 8px;
}

textarea::-webkit-scrollbar-thumb,
pre::-webkit-scrollbar-thumb,
code::-webkit-scrollbar-thumb {
    background: linear-gradient(90deg, #d5d5d5 0%, #c5c5c5 100%);
    border-width: 1px;
}

/* ====================================
   SUPPORT HERO
==================================== */
.support-hero {
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 50%, #22D3EE 100%);
    padding: 4rem 2rem 5rem;
    position: relative;
    overflow: visible;
    border-radius: var(--radius-2xl);
    margin-bottom: 0;
    isolation: isolate;
}

.support-hero::before {
    content: '';
    position: absolute;
    top: -50%;
    right: -20%;
    width: 600px;
    height: 600px;
    background: radial-gradient(circle, rgba(255,255,255,0.15) 0%, transparent 60%);
    animation: float 15s ease-in-out infinite;
    pointer-events: none;
    z-index: -1;
}

.support-hero::after {
    content: '';
    position: absolute;
    bottom: -30%;
    left: -10%;
    width: 400px;
    height: 400px;
    background: radial-gradient(circle, rgba(255,255,255,0.1) 0%, transparent 60%);
    animation: float 12s ease-in-out infinite reverse;
    pointer-events: none;
    z-index: -1;
}

@keyframes float {
    0%, 100% { transform: translateY(0) rotate(0deg); }
    50% { transform: translateY(-20px) rotate(5deg); }
}

.support-hero-content {
    max-width: 800px;
    margin: 0 auto;
    text-align: center;
    position: relative;
    z-index: 2;
}

.support-hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    background: rgba(255, 255, 255, 0.2);
    border-radius: var(--radius-full);
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-white);
    margin-bottom: 1.5rem;
    backdrop-filter: blur(10px);
}

.support-hero-title {
    font-size: 3rem;
    font-weight: 900;
    color: var(--color-white);
    margin: 0 0 1rem;
    line-height: 1.1;
}

.support-hero-subtitle {
    font-size: 1.25rem;
    color: rgba(255, 255, 255, 0.9);
    margin: 0 0 2rem;
}

/* Search Box */
.search-box {
    max-width: 600px;
    margin: 0 auto;
    position: relative;
}

.search-input {
    width: 100%;
    padding: 1.25rem 1.5rem 1.25rem 3.5rem;
    border: none;
    border-radius: var(--radius-xl);
    font-family: inherit;
    font-size: 1.125rem;
    color: var(--color-gray-800);
    box-shadow: var(--shadow-xl);
    transition: var(--transition-base);
}

.search-input:focus {
    outline: none;
    box-shadow: 0 0 0 4px rgba(255, 255, 255, 0.3), var(--shadow-xl);
}

.search-input::placeholder {
    color: var(--color-gray-400);
}

.search-box .search-icon {
    position: absolute;
    left: 1.25rem;
    top: 50%;
    transform: translateY(-50%);
    font-size: 1.25rem;
    color: var(--color-gray-400);
}

.search-btn {
    position: absolute;
    right: 0.5rem;
    top: 50%;
    transform: translateY(-50%);
    padding: 0.75rem 1.5rem;
    background: var(--color-cyan);
    color: var(--color-white);
    border: none;
    border-radius: var(--radius-lg);
    font-family: inherit;
    font-size: 0.9375rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-base);
}

.search-btn:hover {
    background: #0891B2;
}

.search-suggestions {
    display: flex;
    justify-content: center;
    gap: 0.75rem;
    margin-top: 1.25rem;
    flex-wrap: wrap;
}

.search-suggestion {
    padding: 0.5rem 1rem;
    background: rgba(255, 255, 255, 0.2);
    border-radius: var(--radius-full);
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--color-white);
    cursor: pointer;
    transition: var(--transition-base);
}

.search-suggestion:hover {
    background: rgba(255, 255, 255, 0.3);
}

/* ====================================
   MAIN CONTAINER
==================================== */
.page-podpora .main-container {
    max-width: 100%;
    margin: 0;
    padding: 0;
    overflow: visible;
}

/* New ticket page - center the form card */
.page-podpora-novy-tiket .form-card {
    max-width: 900px;
    margin: 0 auto;
}

/* ====================================
   PAGE HERO MINI (for sub-pages)
==================================== */
.page-hero-mini {
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 50%, #22D3EE 100%);
    padding: 1.5rem 2rem;
    margin-bottom: 1.5rem;
    border-radius: var(--radius-xl);
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: relative;
    overflow: hidden;
}

.page-hero-mini::before {
    content: '';
    position: absolute;
    top: -50%;
    right: -10%;
    width: 300px;
    height: 300px;
    background: radial-gradient(circle, rgba(255,255,255,0.1) 0%, transparent 60%);
}

.page-hero-content {
    position: relative;
    z-index: 1;
}

.back-link-hero {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.875rem;
    color: rgba(255, 255, 255, 0.8);
    text-decoration: none;
    margin-bottom: 0.5rem;
    transition: var(--transition-fast);
}

.back-link-hero:hover {
    color: var(--color-white);
}

.page-hero-title {
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--color-white);
    margin: 0 0 0.25rem;
}

.page-hero-subtitle {
    font-size: 0.9375rem;
    color: rgba(255, 255, 255, 0.9);
    margin: 0;
}

.page-hero-actions {
    position: relative;
    z-index: 1;
}

.page-hero-actions .btn {
    background: var(--color-white);
    color: #0E7490;
}

.page-hero-actions .btn:hover {
    background: rgba(255, 255, 255, 0.9);
}

.page-hero-badges {
    display: flex;
    gap: 0.5rem;
    position: relative;
    z-index: 1;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.375rem 0.75rem;
    background: rgba(255, 255, 255, 0.2);
    border-radius: var(--radius-full);
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--color-white);
    backdrop-filter: blur(10px);
}

.hero-badge.open { background: rgba(59, 130, 246, 0.3); }
.hero-badge.in-progress { background: rgba(245, 158, 11, 0.3); }
.hero-badge.waiting { background: rgba(239, 68, 68, 0.3); }
.hero-badge.resolved, .hero-badge.closed { background: rgba(16, 185, 129, 0.3); }
.hero-badge.priority.low { background: rgba(16, 185, 129, 0.3); }
.hero-badge.priority.medium { background: rgba(245, 158, 11, 0.3); }
.hero-badge.priority.high { background: rgba(239, 68, 68, 0.3); }

/* Ticket Info Bar */
.ticket-info-bar {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1rem 1.5rem;
    box-shadow: var(--shadow-sm);
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

.ticket-info-bar .ticket-meta-row {
    display: flex;
    align-items: center;
    gap: 1.5rem;
    flex-wrap: wrap;
}

.ticket-info-bar .meta-item {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    font-size: 0.875rem;
    color: var(--color-gray-600);
}

.ticket-info-bar .meta-icon {
    font-size: 1rem;
}

/* ====================================
   QUICK ACTIONS
==================================== */
.quick-actions {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-top: -2.5rem;
    margin-bottom: 2rem;
    position: relative;
    z-index: 10;
}

.quick-action-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-lg);
    display: flex;
    align-items: center;
    gap: 1rem;
    transition: var(--transition-base);
    cursor: pointer;
    border: 2px solid transparent;
    text-decoration: none;
    position: relative;
    z-index: 10;
}

.quick-action-card:hover {
    transform: translateY(-4px);
    border-color: var(--color-cyan);
}

.quick-action-icon {
    width: 56px;
    height: 56px;
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    flex-shrink: 0;
}

.quick-action-icon.tickets { background: linear-gradient(135deg, #DBEAFE, #BFDBFE); }
.quick-action-icon.chat { background: linear-gradient(135deg, #D1FAE5, #A7F3D0); }
.quick-action-icon.phone { background: linear-gradient(135deg, #FEF3C7, #FDE68A); }
.quick-action-icon.email { background: linear-gradient(135deg, #FCE7F3, #FBCFE8); }

.quick-action-info h3 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.quick-action-info p {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0;
}

/* ====================================
   SECTION HEADER
==================================== */
.section-header {
    text-align: center;
    margin-bottom: 2rem;
}

.section-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
    padding: 0.375rem 0.875rem;
    background: linear-gradient(135deg, #CFFAFE, #A5F3FC);
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 700;
    color: #0E7490;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 0.75rem;
}

.section-title {
    font-size: 2rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.section-subtitle {
    font-size: 1rem;
    color: var(--color-gray-500);
    margin: 0;
}

/* ====================================
   CATEGORIES GRID
==================================== */
.categories-section {
    margin-bottom: 4rem;
}

.categories-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1.5rem;
}

.category-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 2rem;
    box-shadow: var(--shadow-md);
    transition: var(--transition-base);
    border: 2px solid transparent;
    text-decoration: none;
}

.category-card:hover {
    box-shadow: var(--shadow-lg);
    border-color: var(--color-cyan);
    transform: translateY(-2px);
}

.category-icon {
    width: 64px;
    height: 64px;
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    margin-bottom: 1.25rem;
}

.category-icon.services { background: linear-gradient(135deg, #FEF3C7, #FDE68A); }
.category-icon.offers { background: linear-gradient(135deg, #FEE2E2, #FECACA); }
.category-icon.coupons { background: linear-gradient(135deg, #EDE9FE, #DDD6FE); }
.category-icon.vouchers { background: linear-gradient(135deg, #D1FAE5, #A7F3D0); }
.category-icon.profile { background: linear-gradient(135deg, #DBEAFE, #BFDBFE); }
.category-icon.billing { background: linear-gradient(135deg, #CFFAFE, #A5F3FC); }
.category-icon.analytics { background: linear-gradient(135deg, #FCE7F3, #FBCFE8); }
.category-icon.reviews { background: linear-gradient(135deg, #FEF9C3, #FEF08A); }
.category-icon.marketing { background: linear-gradient(135deg, #E0E7FF, #C7D2FE); }

.category-title {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.category-description {
    font-size: 0.875rem;
    color: var(--color-gray-500);
    margin: 0 0 1rem;
    line-height: 1.5;
}

.category-links {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.category-link {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--color-cyan);
    font-weight: 500;
}

.category-link .link-icon {
    font-size: 0.75rem;
}

/* ====================================
   ARTICLES SECTION
==================================== */
.articles-section {
    margin-bottom: 4rem;
}

.articles-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

.article-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-md);
    display: flex;
    gap: 1.25rem;
    transition: var(--transition-base);
    border: 2px solid transparent;
    text-decoration: none;
}

.article-card:hover {
    border-color: var(--color-cyan);
    box-shadow: var(--shadow-lg);
}

.article-image {
    width: 120px;
    height: 100px;
    border-radius: var(--radius-lg);
    background: linear-gradient(135deg, #CFFAFE, #A5F3FC);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2.5rem;
    flex-shrink: 0;
}

.article-content {
    flex: 1;
}

.article-badge {
    display: inline-flex;
    padding: 0.25rem 0.625rem;
    background: var(--color-cyan);
    color: var(--color-white);
    border-radius: var(--radius-full);
    font-size: 0.6875rem;
    font-weight: 700;
    text-transform: uppercase;
    margin-bottom: 0.5rem;
}

.article-badge.popular { background: var(--color-orange); }
.article-badge.new { background: var(--color-success); }
.article-badge.video { background: #A855F7; }
.article-badge.guide { background: var(--color-cyan); }

.article-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.375rem;
    line-height: 1.3;
}

.article-excerpt {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    line-height: 1.5;
    margin: 0 0 0.75rem;
}

.article-meta {
    display: flex;
    align-items: center;
    gap: 1rem;
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

/* ====================================
   GUIDES SECTION
==================================== */
.guides-section {
    margin-bottom: 4rem;
}

.guides-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
}

.guide-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    overflow: hidden;
    box-shadow: var(--shadow-md);
    transition: var(--transition-base);
    border: 2px solid transparent;
    text-decoration: none;
}

.guide-card:hover {
    border-color: var(--color-cyan);
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}

.guide-image {
    height: 140px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 4rem;
    position: relative;
}

.guide-image.services { background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%); }
.guide-image.offers { background: linear-gradient(135deg, #FEE2E2 0%, #FECACA 100%); }
.guide-image.coupons { background: linear-gradient(135deg, #EDE9FE 0%, #DDD6FE 100%); }
.guide-image.vouchers { background: linear-gradient(135deg, #D1FAE5 0%, #A7F3D0 100%); }

.guide-badge {
    position: absolute;
    top: 0.75rem;
    right: 0.75rem;
    padding: 0.25rem 0.5rem;
    background: var(--color-white);
    border-radius: var(--radius-full);
    font-size: 0.625rem;
    font-weight: 700;
    color: var(--color-gray-600);
}

.guide-content {
    padding: 1.25rem;
}

.guide-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.375rem;
}

.guide-description {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0 0 0.75rem;
}

.guide-stats {
    display: flex;
    align-items: center;
    gap: 1rem;
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

/* ====================================
   CONTACT SECTION
==================================== */
.contact-section {
    background: linear-gradient(135deg, var(--color-gray-800), var(--color-gray-700));
    border-radius: var(--radius-2xl);
    padding: 3rem;
    margin-bottom: 3rem;
    position: relative;
    overflow: hidden;
}

.contact-section::before {
    content: '';
    position: absolute;
    top: -50%;
    right: -10%;
    width: 400px;
    height: 400px;
    background: radial-gradient(circle, rgba(6, 182, 212, 0.2) 0%, transparent 60%);
}

.contact-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 2rem;
    position: relative;
    z-index: 1;
}

.contact-card {
    text-align: center;
    padding: 1.5rem;
}

.contact-icon {
    width: 64px;
    height: 64px;
    margin: 0 auto 1rem;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.75rem;
    background: rgba(255, 255, 255, 0.1);
}

.contact-title {
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--color-white);
    margin: 0 0 0.5rem;
}

.contact-description {
    font-size: 0.875rem;
    color: rgba(255, 255, 255, 0.7);
    margin: 0 0 1rem;
}

.contact-value {
    font-size: 1rem;
    font-weight: 600;
    color: var(--color-cyan);
    text-decoration: none;
}

.contact-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.625rem 1.25rem;
    background: var(--color-cyan);
    color: var(--color-white);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    font-weight: 600;
    transition: var(--transition-base);
    text-decoration: none;
    border: none;
    cursor: pointer;
}

.contact-btn:hover {
    background: #22D3EE;
}

/* ====================================
   STATUS BANNER
==================================== */
.status-banner {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem 2rem;
    box-shadow: var(--shadow-md);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.status-info {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.status-indicator {
    width: 12px;
    height: 12px;
    background: var(--color-success);
    border-radius: 50%;
    animation: pulse 2s ease infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.4); }
    50% { opacity: 0.8; box-shadow: 0 0 0 8px rgba(16, 185, 129, 0); }
}

.status-text h4 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.status-text p {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0;
}

.status-link {
    font-size: 0.875rem;
    color: var(--color-cyan);
    font-weight: 600;
    text-decoration: none;
}

.status-link:hover {
    text-decoration: underline;
}

/* ====================================
   TICKETS PAGE
==================================== */
.tickets-content-grid {
    display: grid;
    grid-template-columns: 1fr minmax(260px, 340px);
    gap: 1.5rem;
    align-items: start;
    overflow: hidden;
}

.tickets-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 1rem;
}

.tickets-header-left .back-link {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.875rem;
    color: var(--color-gray-500);
    text-decoration: none;
    margin-bottom: 0.5rem;
}

.tickets-header-left .back-link:hover {
    color: var(--color-cyan);
}

.tickets-title {
    font-size: 1.75rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.tickets-subtitle {
    font-size: 0.9375rem;
    color: var(--color-gray-500);
    margin: 0;
}

/* Ticket Stats */
.tickets-stats {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1rem;
}

.stat-card {
    background: var(--color-white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    border: 2px solid transparent;
    transition: var(--transition-base);
}

.stat-card a {
    display: block;
    padding: 1rem 1.25rem;
    text-decoration: none;
}

.stat-card.active,
.stat-card:hover {
    border-color: var(--color-cyan);
}

.stat-card .stat-number {
    font-size: 1.75rem;
    font-weight: 800;
    color: var(--color-gray-800);
}

.stat-card .stat-label {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.stat-card.open .stat-number { color: #0E7490; }
.stat-card.waiting .stat-number { color: #F59E0B; }
.stat-card.closed .stat-number { color: #10B981; }

/* Tickets Card */
.tickets-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-md);
    overflow: hidden;
}

.tickets-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    border-bottom: 1px solid var(--color-gray-100);
}

.tickets-tabs {
    display: flex;
    gap: 0.25rem;
}

.tickets-tabs .tab {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    background: transparent;
    border: none;
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-500);
    cursor: pointer;
    transition: var(--transition-fast);
    text-decoration: none;
}

.tickets-tabs .tab:hover {
    background: var(--color-gray-100);
    color: var(--color-gray-800);
}

.tickets-tabs .tab.active {
    background: linear-gradient(135deg, #CFFAFE, #A5F3FC);
    color: #0E7490;
}

.tab-count {
    padding: 0.125rem 0.5rem;
    background: rgba(0,0,0,0.1);
    border-radius: var(--radius-full);
    font-size: 0.75rem;
}

.tickets-search {
    position: relative;
}

.tickets-search .search-icon {
    position: absolute;
    left: 0.75rem;
    top: 50%;
    transform: translateY(-50%);
    font-size: 1rem;
}

.tickets-search .search-input {
    padding: 0.5rem 1rem 0.5rem 2.25rem;
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    width: 250px;
}

/* Tickets List */
.tickets-list {
    padding: 0;
}

.ticket-item {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem 1.5rem;
    border-bottom: 1px solid var(--color-gray-100);
    text-decoration: none;
    transition: var(--transition-fast);
}

.ticket-item:hover {
    background: var(--color-gray-50);
}

.ticket-priority {
    width: 4px;
    height: 40px;
    border-radius: 2px;
    flex-shrink: 0;
}

.ticket-priority.low { background: var(--color-success); }
.ticket-priority.medium { background: #F59E0B; }
.ticket-priority.high { background: var(--color-error); }
.ticket-priority.critical { background: #DC2626; }

.ticket-icon {
    width: 44px;
    height: 44px;
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.ticket-icon.technical { background: linear-gradient(135deg, #DBEAFE, #BFDBFE); }
.ticket-icon.billing { background: linear-gradient(135deg, #D1FAE5, #A7F3D0); }
.ticket-icon.question { background: linear-gradient(135deg, #FEF3C7, #FDE68A); }
.ticket-icon.feature { background: linear-gradient(135deg, #EDE9FE, #DDD6FE); }
.ticket-icon.other { background: linear-gradient(135deg, #F3F4F6, #E5E7EB); }

.ticket-main {
    flex: 1;
    min-width: 0;
}

.ticket-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.25rem;
}

.ticket-id {
    font-size: 0.75rem;
    color: var(--color-gray-400);
    font-weight: 600;
}

.ticket-title {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--color-gray-800);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-preview {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-meta {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 0.25rem;
    flex-shrink: 0;
}

.ticket-status {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.25rem 0.625rem;
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 600;
}

.ticket-status.open {
    background: #DBEAFE;
    color: #1D4ED8;
}

.ticket-status.in-progress {
    background: #FEF3C7;
    color: #B45309;
}

.ticket-status.waiting {
    background: #FEE2E2;
    color: #B91C1C;
}

.ticket-status.resolved,
.ticket-status.closed {
    background: #D1FAE5;
    color: #047857;
}

.ticket-date {
    text-align: right;
}

.ticket-date-main {
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--color-gray-700);
}

.ticket-date-sub {
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.ticket-arrow {
    color: var(--color-gray-300);
    font-size: 1.25rem;
    transition: var(--transition-fast);
}

.ticket-item:hover .ticket-arrow {
    color: var(--color-cyan);
    transform: translateX(4px);
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 4rem 2rem;
}

.empty-icon {
    font-size: 4rem;
    margin-bottom: 1rem;
}

.empty-state h3 {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.empty-state p {
    font-size: 0.9375rem;
    color: var(--color-gray-500);
    margin: 0 0 1.5rem;
}

/* Pagination */
.pagination-wrapper {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    border-top: 1px solid var(--color-gray-100);
}

.pagination-info {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.pagination {
    display: flex;
    gap: 0.25rem;
}

.pagination-btn {
    min-width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    background: var(--color-white);
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-600);
    cursor: pointer;
    transition: var(--transition-fast);
    text-decoration: none;
}

.pagination-btn:hover:not(:disabled) {
    border-color: var(--color-cyan);
    color: var(--color-cyan);
}

.pagination-btn.active {
    background: var(--color-cyan);
    border-color: var(--color-cyan);
    color: var(--color-white);
}

.pagination-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* ====================================
   TICKETS SIDEBAR
==================================== */
.tickets-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.response-card {
    background: linear-gradient(135deg, #0E7490, #06B6D4);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    color: white;
}

.response-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.75rem;
}

.response-icon {
    font-size: 1.5rem;
}

.response-title {
    font-size: 0.875rem;
    font-weight: 600;
    opacity: 0.9;
}

.response-time {
    font-size: 2rem;
    font-weight: 800;
    margin-bottom: 0.5rem;
}

.response-description {
    font-size: 0.8125rem;
    opacity: 0.9;
    line-height: 1.5;
}

.sidebar-card {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.25rem;
    box-shadow: var(--shadow-sm);
}

.sidebar-title {
    font-size: 0.9375rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 1rem;
}

.tip-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.tip-item {
    display: flex;
    gap: 0.75rem;
}

.tip-icon {
    font-size: 1rem;
    flex-shrink: 0;
}

.tip-text {
    font-size: 0.8125rem;
    color: var(--color-gray-600);
    line-height: 1.4;
}

.quick-links {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.quick-link {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    padding: 0.625rem 0.75rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    text-decoration: none;
    transition: var(--transition-fast);
}

.quick-link:hover {
    background: var(--color-gray-100);
}

.quick-link-icon {
    font-size: 1rem;
}

.quick-link-text {
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--color-gray-700);
}

/* ====================================
   NEW TICKET PAGE
==================================== */
.page-header {
    text-align: center;
    margin-bottom: 2rem;
}

.page-header-icon {
    width: 80px;
    height: 80px;
    margin: 0 auto 1.5rem;
    background: linear-gradient(135deg, var(--color-cyan), #14B8A6);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2.5rem;
    box-shadow: 0 8px 30px rgba(6, 182, 212, 0.3);
}

.page-header h1 {
    font-size: 2rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.page-header p {
    font-size: 1rem;
    color: var(--color-gray-500);
    margin: 0;
}

/* Form Card */
.form-card {
    background: var(--color-white);
    border-radius: var(--radius-2xl);
    padding: 2rem;
    box-shadow: var(--shadow-lg);
}

/* Steps */
.steps {
    display: flex;
    justify-content: center;
    gap: 0;
    margin-bottom: 2.5rem;
    padding-bottom: 2rem;
    border-bottom: 1px solid var(--color-gray-200);
}

.step {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    opacity: 0.5;
}

.step.active,
.step.completed {
    opacity: 1;
}

.step-number {
    width: 36px;
    height: 36px;
    background: var(--color-gray-200);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-500);
}

.step.active .step-number {
    background: var(--color-cyan);
    color: var(--color-white);
}

.step.completed .step-number {
    background: var(--color-success);
    color: var(--color-white);
}

.step.completed .step-number::after {
    content: '✓';
}

.step-info {
    display: none;
}

@media (min-width: 768px) {
    .step-info {
        display: block;
    }
}

.step-title {
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-800);
}

.step-description {
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

.step-connector {
    width: 60px;
    height: 2px;
    background: var(--color-gray-200);
    margin: 0 1rem;
}

/* Form Sections */
.form-section {
    display: none;
}

.form-section.active {
    display: block;
}

.form-section-title {
    font-size: 1.25rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
    text-align: center;
}

.form-section-description {
    font-size: 0.9375rem;
    color: var(--color-gray-500);
    margin: 0 0 2rem;
    text-align: center;
}

/* Category Selection */
.categories-grid-small {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.category-card-select {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1.25rem;
    background: var(--color-gray-50);
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-xl);
    cursor: pointer;
    transition: var(--transition-base);
    position: relative;
}

.category-card-select:hover {
    border-color: var(--color-cyan);
}

.category-card-select.selected {
    border-color: var(--color-cyan);
    background: linear-gradient(135deg, #ECFEFF, #CFFAFE);
}

.category-icon-small {
    width: 48px;
    height: 48px;
    background: var(--color-white);
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    flex-shrink: 0;
}

.category-card-select .category-info h4 {
    font-size: 0.9375rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.category-card-select .category-info p {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0;
}

.category-check {
    position: absolute;
    top: 0.75rem;
    right: 0.75rem;
    width: 24px;
    height: 24px;
    background: var(--color-cyan);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.75rem;
    font-weight: 700;
    opacity: 0;
    transform: scale(0);
    transition: var(--transition-base);
}

.category-card-select.selected .category-check {
    opacity: 1;
    transform: scale(1);
}

/* Suggested Articles */
.suggested-articles {
    padding: 1.25rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-xl);
    margin-bottom: 1.5rem;
}

.suggested-articles h4 {
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-700);
    margin: 0 0 0.75rem;
}

.suggested-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.suggested-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.625rem 0.75rem;
    background: var(--color-white);
    border-radius: var(--radius-md);
    text-decoration: none;
    transition: var(--transition-fast);
    border: 1px solid var(--color-gray-200);
}

.suggested-item:hover {
    background: linear-gradient(135deg, #ECFEFF, #CFFAFE);
    border-color: var(--color-cyan);
}

.suggested-icon {
    font-size: 1rem;
}

.suggested-text {
    flex: 1;
    font-size: 0.875rem;
    color: #0E7490;
    font-weight: 500;
}

.suggested-arrow {
    font-size: 1rem;
    color: var(--color-gray-300);
    transition: var(--transition-fast);
}

.suggested-item:hover .suggested-arrow {
    color: var(--color-cyan);
    transform: translateX(3px);
}

.suggested-note {
    font-size: 0.75rem;
    color: var(--color-gray-400);
    text-align: center;
    margin-top: 0.75rem;
}

/* Form Fields */
.form-group {
    margin-bottom: 1.5rem;
}

.form-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-700);
    margin-bottom: 0.5rem;
}

.form-label .required {
    color: var(--color-error);
}

.form-input,
.form-textarea,
.form-select {
    width: 100%;
    padding: 0.875rem 1rem;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    font-family: inherit;
    font-size: 0.9375rem;
    color: var(--color-gray-800);
    transition: var(--transition-fast);
}

.form-input:focus,
.form-textarea:focus,
.form-select:focus {
    outline: none;
    border-color: var(--color-cyan);
    box-shadow: 0 0 0 3px rgba(6, 182, 212, 0.1);
}

.form-textarea {
    resize: vertical;
    min-height: 150px;
}

.form-hint {
    font-size: 0.75rem;
    color: var(--color-gray-400);
    margin-top: 0.375rem;
}

.form-row {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1.5rem;
}

/* Priority Options */
.priority-options {
    display: flex;
    gap: 0.75rem;
}

.priority-option {
    flex: 1;
    padding: 0.875rem 1rem;
    background: var(--color-gray-50);
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: var(--transition-base);
    text-align: center;
}

.priority-option input {
    display: none;
}

.priority-option:hover {
    border-color: var(--color-gray-300);
}

.priority-option.selected.low {
    border-color: var(--color-success);
    background: #D1FAE5;
}

.priority-option.selected.medium {
    border-color: #F59E0B;
    background: #FEF3C7;
}

.priority-option.selected.high {
    border-color: var(--color-error);
    background: #FEE2E2;
}

.priority-dot {
    display: block;
    width: 12px;
    height: 12px;
    background: var(--color-gray-300);
    border-radius: 50%;
    margin: 0 auto 0.5rem;
}

.priority-option.low .priority-dot { background: var(--color-success); }
.priority-option.medium .priority-dot { background: #F59E0B; }
.priority-option.high .priority-dot { background: var(--color-error); }

.priority-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin-bottom: 0.125rem;
}

.priority-desc {
    display: block;
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

/* File Upload */
.file-upload {
    padding: 2rem;
    border: 2px dashed var(--color-gray-300);
    border-radius: var(--radius-xl);
    text-align: center;
    cursor: pointer;
    transition: var(--transition-base);
}

.file-upload:hover,
.file-upload.dragover {
    border-color: var(--color-cyan);
    background: #ECFEFF;
}

.file-upload-icon {
    font-size: 2rem;
    margin-bottom: 0.75rem;
}

.file-upload-text {
    font-size: 0.9375rem;
    color: var(--color-gray-600);
    margin-bottom: 0.25rem;
}

.file-upload-text strong {
    color: var(--color-cyan);
}

.file-upload-hint {
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.uploaded-files {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-top: 0.75rem;
}

.uploaded-file {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
}

.uploaded-file-icon {
    font-size: 1.25rem;
}

.uploaded-file-info {
    flex: 1;
}

.uploaded-file-name {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-800);
}

.uploaded-file-size {
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.uploaded-file-remove {
    width: 24px;
    height: 24px;
    background: var(--color-error-light);
    border: none;
    border-radius: 50%;
    color: var(--color-error);
    font-size: 1rem;
    cursor: pointer;
    transition: var(--transition-fast);
}

.uploaded-file-remove:hover {
    background: var(--color-error);
    color: white;
}

/* Summary */
.summary-card {
    background: var(--color-gray-50);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    margin-bottom: 1.5rem;
}

.summary-row {
    display: flex;
    justify-content: space-between;
    padding: 0.75rem 0;
    border-bottom: 1px solid var(--color-gray-200);
}

.summary-row:last-of-type {
    border-bottom: none;
}

.summary-label {
    font-size: 0.875rem;
    color: var(--color-gray-500);
}

.summary-value {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-800);
}

.summary-description {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--color-gray-200);
}

.summary-description .summary-label {
    display: block;
    margin-bottom: 0.5rem;
}

.summary-text {
    font-size: 0.875rem;
    color: var(--color-gray-700);
    line-height: 1.6;
    white-space: pre-wrap;
}

.submit-notice {
    display: flex;
    gap: 1rem;
    padding: 1rem 1.25rem;
    background: #DBEAFE;
    border-radius: var(--radius-lg);
    margin-bottom: 1.5rem;
}

.submit-notice-icon {
    font-size: 1.5rem;
}

.submit-notice-text {
    font-size: 0.875rem;
    color: #1E40AF;
    line-height: 1.5;
}

/* Form Actions */
.form-actions {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--color-gray-200);
}

/* Success State */
.success-state {
    text-align: center;
    padding: 3rem 2rem;
    display: none;
}

.success-state.active {
    display: block;
}

.success-icon {
    font-size: 4rem;
    margin-bottom: 1.5rem;
}

.success-title {
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.75rem;
}

.success-description {
    font-size: 1rem;
    color: var(--color-gray-500);
    margin: 0 0 1.5rem;
}

.success-ticket-id {
    display: inline-block;
    padding: 0.75rem 1.5rem;
    background: linear-gradient(135deg, #D1FAE5, #A7F3D0);
    border-radius: var(--radius-lg);
    font-size: 1.25rem;
    font-weight: 800;
    color: #065F46;
    margin-bottom: 2rem;
}

.success-actions {
    display: flex;
    justify-content: center;
    gap: 1rem;
}

/* ====================================
   TICKET DETAIL PAGE
==================================== */
.ticket-detail-grid {
    display: grid;
    grid-template-columns: 1fr minmax(260px, 340px);
    gap: 1.5rem;
    align-items: start;
    overflow: hidden;
}

.ticket-detail-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.ticket-detail-header {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-md);
}

.ticket-detail-header .back-link {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.875rem;
    color: var(--color-gray-500);
    text-decoration: none;
    margin-bottom: 1rem;
}

.ticket-detail-header .back-link:hover {
    color: var(--color-cyan);
}

.ticket-title-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.75rem;
}

.ticket-title-info {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.ticket-id-large {
    font-size: 0.9375rem;
    font-weight: 700;
    color: var(--color-gray-500);
}

.ticket-status-badge,
.ticket-priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.25rem 0.625rem;
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 600;
}

.ticket-status-badge.open { background: #DBEAFE; color: #1D4ED8; }
.ticket-status-badge.in-progress { background: #FEF3C7; color: #B45309; }
.ticket-status-badge.waiting { background: #FEE2E2; color: #B91C1C; }
.ticket-status-badge.resolved,
.ticket-status-badge.closed { background: #D1FAE5; color: #047857; }

.ticket-priority-badge.low { background: #D1FAE5; color: #047857; }
.ticket-priority-badge.medium { background: #FEF3C7; color: #B45309; }
.ticket-priority-badge.high,
.ticket-priority-badge.critical { background: #FEE2E2; color: #B91C1C; }

.ticket-subject {
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--color-gray-800);
    margin: 0 0 0.75rem;
}

.ticket-meta-row {
    display: flex;
    align-items: center;
    gap: 1.5rem;
    flex-wrap: wrap;
}

.ticket-meta-row .meta-item {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.ticket-meta-row .meta-icon {
    font-size: 1rem;
}

/* Messages */
.ticket-messages {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-md);
}

.message {
    display: flex;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.message:last-child {
    margin-bottom: 0;
}

.message-avatar {
    width: 44px;
    height: 44px;
    background: var(--color-gray-200);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-600);
    flex-shrink: 0;
}

.message.support .message-avatar {
    background: linear-gradient(135deg, #0E7490, #06B6D4);
    color: white;
}

.message-content {
    flex: 1;
}

.message-bubble {
    background: var(--color-gray-50);
    border-radius: var(--radius-xl);
    padding: 1rem 1.25rem;
}

.message.support .message-bubble {
    background: linear-gradient(135deg, #ECFEFF, #CFFAFE);
}

.message-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
    flex-wrap: wrap;
}

.message-author {
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-800);
}

.message-role {
    padding: 0.125rem 0.5rem;
    background: var(--color-cyan);
    color: white;
    border-radius: var(--radius-full);
    font-size: 0.625rem;
    font-weight: 700;
    text-transform: uppercase;
}

.message-time {
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.message-text {
    font-size: 0.9375rem;
    color: var(--color-gray-700);
    line-height: 1.6;
}

.message-text p {
    margin: 0 0 0.75rem;
}

.message-text p:last-child {
    margin-bottom: 0;
}

/* Reply Form */
.reply-form {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-md);
}

.reply-form-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
}

.reply-form-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0;
}

.reply-toolbar {
    display: flex;
    gap: 0.25rem;
}

.toolbar-btn {
    width: 32px;
    height: 32px;
    background: var(--color-gray-100);
    border: none;
    border-radius: var(--radius-sm);
    font-size: 0.875rem;
    font-weight: 700;
    color: var(--color-gray-600);
    cursor: pointer;
    transition: var(--transition-fast);
}

.toolbar-btn:hover {
    background: var(--color-gray-200);
}

.reply-textarea {
    width: 100%;
    min-height: 120px;
    padding: 1rem;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    font-family: inherit;
    font-size: 0.9375rem;
    color: var(--color-gray-800);
    resize: vertical;
    margin-bottom: 1rem;
}

.reply-textarea:focus {
    outline: none;
    border-color: var(--color-cyan);
}

.reply-attachments {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem;
    background: var(--color-gray-50);
    border: 2px dashed var(--color-gray-300);
    border-radius: var(--radius-lg);
    cursor: pointer;
    margin-bottom: 1rem;
    transition: var(--transition-base);
}

.reply-attachments:hover {
    border-color: var(--color-cyan);
    background: #ECFEFF;
}

.reply-attachments-icon {
    font-size: 1.5rem;
}

.reply-attachments-text {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    line-height: 1.4;
}

.reply-attachments-text strong {
    color: var(--color-cyan);
}

.reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.reply-options {
    display: flex;
    gap: 1rem;
}

.reply-option {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--color-gray-600);
    cursor: pointer;
}

.reply-option input {
    accent-color: var(--color-cyan);
}

/* Ticket Closed Notice */
.ticket-closed-notice {
    display: flex;
    align-items: center;
    gap: 1.5rem;
    padding: 2rem;
    background: var(--color-gray-50);
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-xl);
}

.closed-notice-icon {
    font-size: 3rem;
}

.closed-notice-text h4 {
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.closed-notice-text p {
    font-size: 0.9375rem;
    color: var(--color-gray-500);
    margin: 0 0 1rem;
}

/* Ticket Detail Sidebar */
.ticket-detail-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.agent-card {
    display: flex;
    gap: 0.75rem;
    margin-bottom: 1rem;
}

.agent-avatar {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, #0E7490, #06B6D4);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    font-weight: 700;
    color: white;
    flex-shrink: 0;
}

.agent-info h4 {
    font-size: 0.9375rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.125rem;
}

.agent-info p {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0 0 0.25rem;
}

.agent-status {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    font-size: 0.75rem;
    color: var(--color-success);
    font-weight: 600;
}

.agent-status-dot {
    width: 8px;
    height: 8px;
    background: var(--color-success);
    border-radius: 50%;
    animation: pulse 2s ease infinite;
}

.info-list {
    display: flex;
    flex-direction: column;
    gap: 0.625rem;
}

.info-item {
    display: flex;
    justify-content: space-between;
    padding: 0.5rem 0;
    border-bottom: 1px solid var(--color-gray-100);
}

.info-item:last-child {
    border-bottom: none;
}

.info-label {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.info-value {
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--color-gray-700);
}

.related-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.related-item {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    padding: 0.5rem 0;
    text-decoration: none;
    transition: var(--transition-fast);
}

.related-item:hover .related-title {
    color: var(--color-cyan);
}

.related-icon {
    font-size: 1rem;
}

.related-title {
    font-size: 0.8125rem;
    color: var(--color-gray-600);
    line-height: 1.4;
}

.quick-actions-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.quick-action-btn {
    width: 100%;
    padding: 0.75rem 1rem;
    background: var(--color-gray-50);
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    font-family: inherit;
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--color-gray-700);
    cursor: pointer;
    transition: var(--transition-fast);
    text-align: left;
}

.quick-action-btn:hover {
    background: var(--color-gray-100);
}

.quick-action-btn.danger {
    color: var(--color-error);
}

.quick-action-btn.danger:hover {
    background: var(--color-error-light);
}

/* ====================================
   CATEGORY PAGE STYLES
==================================== */

/* Category hero variants */
.category-hero.services { background: linear-gradient(135deg, #7C3AED 0%, #8B5CF6 50%, #A78BFA 100%); }
.category-hero.offers { background: linear-gradient(135deg, #EA580C 0%, #F97316 50%, #FB923C 100%); }
.category-hero.coupons { background: linear-gradient(135deg, #0891B2 0%, #06B6D4 50%, #22D3EE 100%); }
.category-hero.vouchers { background: linear-gradient(135deg, #BE185D 0%, #DB2777 50%, #EC4899 100%); }
.category-hero.profile { background: linear-gradient(135deg, #4F46E5 0%, #6366F1 50%, #818CF8 100%); }
.category-hero.billing { background: linear-gradient(135deg, #059669 0%, #10B981 50%, #34D399 100%); }
.category-hero.analytics { background: linear-gradient(135deg, #2563EB 0%, #3B82F6 50%, #60A5FA 100%); }
.category-hero.reviews { background: linear-gradient(135deg, #D97706 0%, #F59E0B 50%, #FBBF24 100%); }
.category-hero.marketing { background: linear-gradient(135deg, #DC2626 0%, #EF4444 50%, #F87171 100%); }

.page-hero-stats {
    display: flex;
    gap: 1.5rem;
    position: relative;
    z-index: 1;
}

.hero-stat {
    text-align: center;
    padding: 0.75rem 1.5rem;
    background: rgba(255, 255, 255, 0.2);
    border-radius: var(--radius-lg);
    backdrop-filter: blur(10px);
}

.hero-stat .stat-number {
    display: block;
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--color-white);
}

.hero-stat .stat-label {
    font-size: 0.75rem;
    color: rgba(255, 255, 255, 0.8);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Category content grid */
.category-content-grid {
    display: grid;
    grid-template-columns: 1fr minmax(280px, 340px);
    gap: 1.5rem;
    align-items: start;
}

.category-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

/* Category search */
.category-search {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 0.75rem 1.25rem;
    box-shadow: var(--shadow-sm);
    border: 2px solid var(--color-gray-200);
    transition: var(--transition-base);
}

.category-search:focus-within {
    border-color: var(--color-cyan);
    box-shadow: 0 0 0 3px rgba(6, 182, 212, 0.1);
}

.category-search .search-icon {
    font-size: 1.25rem;
    opacity: 0.6;
}

.category-search .search-input {
    flex: 1;
    border: none;
    background: transparent;
    font-size: 0.9375rem;
    color: var(--color-gray-800);
    outline: none;
}

.category-search .search-input::placeholder {
    color: var(--color-gray-400);
}

/* Articles list */
.articles-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.article-list-item {
    display: flex;
    align-items: center;
    gap: 1rem;
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.25rem 1.5rem;
    box-shadow: var(--shadow-sm);
    text-decoration: none;
    border: 2px solid transparent;
    transition: var(--transition-base);
}

.article-list-item:hover {
    border-color: var(--color-cyan);
    transform: translateX(4px);
    box-shadow: var(--shadow-md);
}

.article-list-icon {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.article-list-icon.services { background: linear-gradient(135deg, #EDE9FE, #DDD6FE); }
.article-list-icon.offers { background: linear-gradient(135deg, #FFEDD5, #FED7AA); }
.article-list-icon.coupons { background: linear-gradient(135deg, #CFFAFE, #A5F3FC); }
.article-list-icon.vouchers { background: linear-gradient(135deg, #FCE7F3, #FBCFE8); }
.article-list-icon.profile { background: linear-gradient(135deg, #E0E7FF, #C7D2FE); }
.article-list-icon.billing { background: linear-gradient(135deg, #D1FAE5, #A7F3D0); }
.article-list-icon.analytics { background: linear-gradient(135deg, #DBEAFE, #BFDBFE); }
.article-list-icon.reviews { background: linear-gradient(135deg, #FEF3C7, #FDE68A); }
.article-list-icon.marketing { background: linear-gradient(135deg, #FEE2E2, #FECACA); }

.article-list-content {
    flex: 1;
    min-width: 0;
}

.article-list-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 0.25rem;
    flex-wrap: wrap;
}

.article-list-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0;
}

.article-list-description {
    font-size: 0.875rem;
    color: var(--color-gray-500);
    margin: 0 0 0.5rem;
    line-height: 1.4;
}

.article-list-meta {
    display: flex;
    gap: 1rem;
}

.article-list-meta .meta-item {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.article-list-meta .meta-icon {
    font-size: 0.875rem;
}

.article-list-arrow {
    font-size: 1.25rem;
    color: var(--color-gray-300);
    transition: var(--transition-fast);
}

.article-list-item:hover .article-list-arrow {
    color: var(--color-cyan);
    transform: translateX(4px);
}

/* Article badges */
.article-badge {
    display: inline-flex;
    align-items: center;
    padding: 0.25rem 0.5rem;
    border-radius: var(--radius-full);
    font-size: 0.6875rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.article-badge.popular {
    background: linear-gradient(135deg, #FEF3C7, #FDE68A);
    color: #92400E;
}

.article-badge.new {
    background: linear-gradient(135deg, #D1FAE5, #A7F3D0);
    color: #065F46;
}

.article-badge.video {
    background: linear-gradient(135deg, #DBEAFE, #BFDBFE);
    color: #1E40AF;
}

.article-badge.guide {
    background: linear-gradient(135deg, #EDE9FE, #DDD6FE);
    color: #5B21B6;
}

.article-badge.recommended {
    background: linear-gradient(135deg, #CFFAFE, #A5F3FC);
    color: #0E7490;
}

/* Category sidebar */
.category-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

/* Quick actions list */
.quick-actions-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.quick-action-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    text-decoration: none;
    color: var(--color-gray-700);
    font-size: 0.875rem;
    font-weight: 500;
    transition: var(--transition-fast);
}

.quick-action-item:hover {
    background: #ECFEFF;
    color: #0E7490;
}

.quick-action-item .quick-action-icon {
    font-size: 1.125rem;
}

/* Related categories */
.related-categories {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.related-category-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    text-decoration: none;
    transition: var(--transition-fast);
}

.related-category-item:hover {
    background: var(--color-gray-100);
}

.related-icon {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
}

.related-icon.services { background: linear-gradient(135deg, #EDE9FE, #DDD6FE); }
.related-icon.offers { background: linear-gradient(135deg, #FFEDD5, #FED7AA); }
.related-icon.coupons { background: linear-gradient(135deg, #CFFAFE, #A5F3FC); }
.related-icon.vouchers { background: linear-gradient(135deg, #FCE7F3, #FBCFE8); }
.related-icon.profile { background: linear-gradient(135deg, #E0E7FF, #C7D2FE); }
.related-icon.billing { background: linear-gradient(135deg, #D1FAE5, #A7F3D0); }
.related-icon.analytics { background: linear-gradient(135deg, #DBEAFE, #BFDBFE); }
.related-icon.reviews { background: linear-gradient(135deg, #FEF3C7, #FDE68A); }
.related-icon.marketing { background: linear-gradient(135deg, #FEE2E2, #FECACA); }

.related-info {
    display: flex;
    flex-direction: column;
}

.related-title {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-800);
}

.related-count {
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

/* Popular articles in sidebar */
.popular-articles-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.popular-article-item {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.5rem 0;
    text-decoration: none;
    border-bottom: 1px solid var(--color-gray-100);
}

.popular-article-item:last-child {
    border-bottom: none;
}

.popular-article-item:hover .popular-title {
    color: var(--color-cyan);
}

.popular-number {
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--color-gray-400);
    min-width: 45px;
}

.popular-title {
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--color-gray-700);
    line-height: 1.4;
    transition: var(--transition-fast);
}

/* Help card in sidebar */
.help-card {
    background: linear-gradient(135deg, #F0F9FF 0%, #E0F2FE 100%);
    border: 1px solid #BAE6FD;
    text-align: center;
}

.help-card-icon {
    font-size: 2.5rem;
    margin-bottom: 0.75rem;
}

.help-card-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.help-card-text {
    font-size: 0.8125rem;
    color: var(--color-gray-600);
    margin: 0 0 1rem;
    line-height: 1.5;
}

.btn-block {
    display: block;
    width: 100%;
    text-align: center;
}

/* No search results */
.no-search-results {
    text-align: center;
    padding: 3rem 2rem;
    background: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
}

.no-search-results .empty-icon {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.no-search-results h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.no-search-results p {
    font-size: 0.875rem;
    color: var(--color-gray-500);
    margin: 0;
}

/* ====================================
   ARTICLE PAGE STYLES
==================================== */

/* Hero meta */
.page-hero-meta {
    display: flex;
    gap: 1rem;
    position: relative;
    z-index: 1;
}

.hero-meta-item {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    padding: 0.5rem 1rem;
    background: rgba(255, 255, 255, 0.2);
    border-radius: var(--radius-full);
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--color-white);
    backdrop-filter: blur(10px);
}

.hero-meta-item .meta-icon {
    font-size: 0.875rem;
}

/* Article content grid */
.article-content-grid {
    display: grid;
    grid-template-columns: 1fr minmax(260px, 320px);
    gap: 2rem;
    align-items: start;
}

.article-main {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    overflow: hidden;
}

/* Article body */
.article-body {
    padding: 2rem;
    font-size: 1rem;
    line-height: 1.75;
    color: var(--color-gray-700);
}

.article-body .article-lead {
    font-size: 1.125rem;
    font-weight: 500;
    color: var(--color-gray-800);
    line-height: 1.6;
    margin-bottom: 1.5rem;
    padding-bottom: 1.5rem;
    border-bottom: 1px solid var(--color-gray-200);
}

.article-body h2 {
    font-size: 1.375rem;
    font-weight: 700;
    color: var(--color-gray-900);
    margin: 2rem 0 1rem;
}

.article-body h2:first-of-type {
    margin-top: 0;
}

.article-body h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 1.5rem 0 0.75rem;
}

.article-body h4 {
    font-size: 1rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 1rem 0 0.5rem;
}

.article-body p {
    margin-bottom: 1rem;
}

.article-body ul,
.article-body ol {
    margin: 1rem 0;
    padding-left: 1.5rem;
}

.article-body li {
    margin-bottom: 0.5rem;
}

.article-body strong {
    font-weight: 600;
    color: var(--color-gray-800);
}

/* Article tip box */
.article-tip {
    display: flex;
    gap: 1rem;
    padding: 1.25rem;
    background: linear-gradient(135deg, #ECFDF5 0%, #D1FAE5 100%);
    border-radius: var(--radius-lg);
    border-left: 4px solid #10B981;
    margin: 1.5rem 0;
}

.article-tip .tip-icon {
    font-size: 1.5rem;
    flex-shrink: 0;
}

.article-tip .tip-content {
    font-size: 0.9375rem;
    color: #065F46;
}

.article-tip .tip-content strong {
    color: #065F46;
}

/* Article warning box */
.article-warning {
    display: flex;
    gap: 1rem;
    padding: 1.25rem;
    background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%);
    border-radius: var(--radius-lg);
    border-left: 4px solid #F59E0B;
    margin: 1.5rem 0;
}

.article-warning .warning-icon {
    font-size: 1.5rem;
    flex-shrink: 0;
}

.article-warning .warning-content {
    font-size: 0.9375rem;
    color: #92400E;
}

.article-warning .warning-content strong {
    color: #92400E;
}

/* Article FAQ */
.article-faq {
    margin: 1.5rem 0;
}

.faq-item {
    padding: 1rem 1.25rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    margin-bottom: 0.75rem;
}

.faq-item h4 {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.faq-item p {
    font-size: 0.875rem;
    color: var(--color-gray-600);
    margin: 0;
}

/* Article footer */
.article-footer {
    padding: 1.5rem 2rem;
    background: var(--color-gray-50);
    border-top: 1px solid var(--color-gray-200);
}

.article-meta-footer {
    display: flex;
    gap: 1.5rem;
    flex-wrap: wrap;
}

.article-meta-footer .meta-item {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

/* Feedback section */
.article-feedback {
    padding: 2rem;
    background: var(--color-white);
    border-top: 1px solid var(--color-gray-200);
    text-align: center;
}

.feedback-title {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 1rem;
}

.feedback-buttons {
    display: flex;
    justify-content: center;
    gap: 1rem;
    margin-bottom: 1rem;
}

.feedback-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.5rem;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    background: var(--color-white);
    font-size: 0.9375rem;
    font-weight: 500;
    color: var(--color-gray-700);
    cursor: pointer;
    transition: var(--transition-fast);
}

.feedback-btn:hover {
    border-color: var(--color-gray-300);
    background: var(--color-gray-50);
}

.feedback-btn.positive:hover {
    border-color: #10B981;
    background: #ECFDF5;
    color: #065F46;
}

.feedback-btn.negative:hover {
    border-color: #EF4444;
    background: #FEF2F2;
    color: #991B1B;
}

.feedback-icon {
    font-size: 1.125rem;
}

.feedback-contact {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0;
}

.feedback-contact a {
    color: var(--color-cyan);
    text-decoration: none;
}

.feedback-contact a:hover {
    text-decoration: underline;
}

.feedback-thanks {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.5rem;
}

.feedback-thanks .thanks-icon {
    font-size: 2rem;
}

.feedback-thanks p {
    font-size: 1rem;
    font-weight: 500;
    color: var(--color-gray-700);
    margin: 0;
}

/* Related articles section */
.related-articles-section {
    padding: 2rem;
    border-top: 1px solid var(--color-gray-200);
}

.related-articles-section .related-title {
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 1rem;
}

.related-articles-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1rem;
}

.related-article-card {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    text-decoration: none;
    transition: var(--transition-fast);
}

.related-article-card:hover {
    background: var(--color-gray-100);
}

.related-article-icon {
    width: 44px;
    height: 44px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.related-article-content {
    min-width: 0;
}

.related-article-title {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
    line-height: 1.3;
}

.related-article-time {
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

/* Article sidebar */
.article-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    position: sticky;
    top: 1rem;
}

/* Table of contents */
.toc-card {
    max-height: 400px;
    overflow-y: auto;
}

.toc-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.toc-item {
    margin-bottom: 0.25rem;
}

.toc-item a {
    display: block;
    padding: 0.5rem 0.75rem;
    font-size: 0.8125rem;
    color: var(--color-gray-600);
    text-decoration: none;
    border-radius: var(--radius-md);
    transition: var(--transition-fast);
}

.toc-item a:hover {
    background: var(--color-gray-100);
    color: var(--color-gray-800);
}

.toc-item.level-2 a {
    padding-left: 1.5rem;
    font-size: 0.75rem;
}

.toc-loading,
.toc-empty {
    font-size: 0.8125rem;
    color: var(--color-gray-400);
    font-style: italic;
}

.sidebar-card-text {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0 0 1rem;
}

/* Share buttons */
.share-buttons {
    display: flex;
    gap: 0.5rem;
}

.share-btn {
    width: 44px;
    height: 44px;
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    background: var(--color-white);
    font-size: 1.25rem;
    cursor: pointer;
    transition: var(--transition-fast);
    display: flex;
    align-items: center;
    justify-content: center;
}

.share-btn:hover {
    background: var(--color-gray-100);
    border-color: var(--color-gray-300);
}

/* ====================================
   SYSTEM STATUS PAGE
==================================== */

/* Status Hero */
.status-hero {
    padding: 2.5rem;
    border-radius: var(--radius-xl);
    margin-bottom: 1.5rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 1rem;
}

.status-hero.operational {
    background: linear-gradient(135deg, #059669 0%, #10B981 50%, #34D399 100%);
}

.status-hero.degraded {
    background: linear-gradient(135deg, #D97706 0%, #F59E0B 50%, #FBBF24 100%);
}

.status-hero.partial_outage {
    background: linear-gradient(135deg, #EA580C 0%, #F97316 50%, #FB923C 100%);
}

.status-hero.major_outage {
    background: linear-gradient(135deg, #DC2626 0%, #EF4444 50%, #F87171 100%);
}

.status-hero.maintenance {
    background: linear-gradient(135deg, #2563EB 0%, #3B82F6 50%, #60A5FA 100%);
}

.status-hero-content {
    display: flex;
    align-items: center;
    gap: 1.5rem;
}

.status-hero-indicator {
    position: relative;
    width: 64px;
    height: 64px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.status-pulse {
    position: absolute;
    width: 100%;
    height: 100%;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.3);
    animation: pulse 2s ease-in-out infinite;
}

@keyframes pulse {
    0%, 100% { transform: scale(1); opacity: 0.3; }
    50% { transform: scale(1.2); opacity: 0.1; }
}

.status-icon {
    font-size: 2.5rem;
    position: relative;
    z-index: 1;
}

.status-hero-text {
    color: var(--color-white);
}

.status-hero-title {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 0.25rem;
}

.status-hero-subtitle {
    font-size: 1rem;
    opacity: 0.9;
    margin: 0;
}

.status-hero-meta {
    text-align: right;
}

.status-updated {
    font-size: 0.8125rem;
    color: rgba(255, 255, 255, 0.9);
    background: rgba(255, 255, 255, 0.2);
    padding: 0.5rem 1rem;
    border-radius: var(--radius-full);
}

/* Status Content Grid */
.status-content-grid {
    display: grid;
    grid-template-columns: 1fr minmax(280px, 340px);
    gap: 1.5rem;
    align-items: start;
}

.status-main {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.status-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    position: sticky;
    top: 1rem;
}

/* Status Sections */
.status-section {
    background: var(--color-white);
    border-radius: var(--radius-xl);
    padding: 1.5rem;
    box-shadow: var(--shadow-sm);
}

.status-section .section-title {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 1.125rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 1.25rem;
    padding-bottom: 0.75rem;
    border-bottom: 1px solid var(--color-gray-200);
}

.section-icon {
    font-size: 1.25rem;
}

/* Components List */
.components-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.component-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.25rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    transition: var(--transition-fast);
}

.component-item:hover {
    background: var(--color-gray-100);
}

.component-info {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.component-status {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.125rem;
    flex-shrink: 0;
}

.component-status.operational { background: #D1FAE5; }
.component-status.degraded { background: #FEF3C7; }
.component-status.partial_outage { background: #FFEDD5; }
.component-status.major_outage { background: #FEE2E2; }
.component-status.maintenance { background: #DBEAFE; }

.component-name {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.125rem;
}

.component-description {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
    margin: 0;
}

.component-metrics {
    display: flex;
    gap: 1rem;
}

.component-metrics .metric {
    font-size: 0.8125rem;
    font-weight: 600;
    padding: 0.375rem 0.75rem;
    border-radius: var(--radius-md);
    cursor: help;
}

.component-metrics .metric.uptime {
    background: #D1FAE5;
    color: #065F46;
}

.component-metrics .metric.response {
    background: #DBEAFE;
    color: #1E40AF;
}

/* Uptime Chart */
.uptime-chart {
    padding: 1rem 0;
}

.uptime-bars {
    display: flex;
    gap: 3px;
    height: 40px;
    margin-bottom: 1rem;
}

.uptime-bar {
    flex: 1;
    border-radius: 2px;
    cursor: pointer;
    transition: var(--transition-fast);
}

.uptime-bar:hover {
    transform: scaleY(1.1);
}

.uptime-bar.good { background: #10B981; }
.uptime-bar.degraded { background: #F59E0B; }
.uptime-bar.outage { background: #EF4444; }

.uptime-legend {
    display: flex;
    justify-content: center;
    gap: 1.5rem;
    flex-wrap: wrap;
}

.legend-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.75rem;
    color: var(--color-gray-600);
}

.legend-color {
    width: 12px;
    height: 12px;
    border-radius: 2px;
}

.legend-color.good { background: #10B981; }
.legend-color.degraded { background: #F59E0B; }
.legend-color.outage { background: #EF4444; }

/* Incident Cards */
.incidents-list,
.maintenance-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.incident-card {
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    overflow: hidden;
}

.incident-card.active {
    border-color: #F59E0B;
    background: #FFFBEB;
}

.incident-header {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem 1.25rem;
}

.incident-severity {
    font-size: 1.5rem;
}

.incident-info {
    flex: 1;
}

.incident-title {
    font-size: 1rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.incident-time {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.incident-status {
    font-size: 0.75rem;
    font-weight: 600;
    padding: 0.375rem 0.75rem;
    border-radius: var(--radius-full);
    text-transform: uppercase;
}

.incident-status.investigating {
    background: #FEF3C7;
    color: #92400E;
}

.incident-status.fixing {
    background: #DBEAFE;
    color: #1E40AF;
}

.incident-updates {
    padding: 1rem 1.25rem;
    background: rgba(0, 0, 0, 0.02);
    border-top: 1px solid var(--color-gray-200);
}

.incident-update {
    display: flex;
    gap: 1rem;
    padding: 0.5rem 0;
    font-size: 0.875rem;
}

.incident-update:not(:last-child) {
    border-bottom: 1px dashed var(--color-gray-200);
}

.update-time {
    font-weight: 600;
    color: var(--color-gray-500);
    min-width: 50px;
}

.update-message {
    color: var(--color-gray-700);
}

/* Maintenance Card */
.maintenance-card {
    background: #F0F9FF;
    border: 1px solid #BAE6FD;
    border-radius: var(--radius-lg);
    padding: 1.25rem;
}

.maintenance-header {
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 1rem;
}

.maintenance-icon {
    font-size: 1.5rem;
}

.maintenance-title {
    font-size: 1rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.maintenance-time {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--color-gray-600);
}

.time-range {
    color: var(--color-gray-500);
}

.maintenance-description {
    font-size: 0.875rem;
    color: var(--color-gray-600);
    margin: 0 0 1rem;
    line-height: 1.5;
}

.maintenance-components {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
    margin-bottom: 1rem;
}

.components-label {
    font-size: 0.8125rem;
    color: var(--color-gray-500);
}

.component-tag {
    font-size: 0.75rem;
    font-weight: 500;
    padding: 0.25rem 0.625rem;
    background: var(--color-white);
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-full);
    color: var(--color-gray-600);
}

.component-tag.small {
    font-size: 0.6875rem;
    padding: 0.1875rem 0.5rem;
}

.maintenance-impact {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.8125rem;
    color: #92400E;
    background: #FEF3C7;
    padding: 0.75rem 1rem;
    border-radius: var(--radius-md);
}

/* History List */
.history-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.history-item {
    display: flex;
    gap: 1rem;
    padding: 1rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
}

.history-date {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    min-width: 50px;
    padding: 0.5rem;
    background: var(--color-white);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
}

.history-date .date-day {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--color-gray-800);
    line-height: 1;
}

.history-date .date-month {
    font-size: 0.6875rem;
    font-weight: 600;
    color: var(--color-gray-500);
    text-transform: uppercase;
}

.history-content {
    flex: 1;
    min-width: 0;
}

.history-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 0.375rem;
}

.history-severity {
    font-size: 0.6875rem;
    font-weight: 600;
}

.history-severity.major { color: #DC2626; }
.history-severity.minor { color: #F59E0B; }
.history-severity.maintenance { color: #2563EB; }

.history-duration {
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

.history-title {
    font-size: 0.9375rem;
    font-weight: 600;
    color: var(--color-gray-800);
    margin: 0 0 0.25rem;
}

.history-description {
    font-size: 0.8125rem;
    color: var(--color-gray-600);
    margin: 0 0 0.5rem;
    line-height: 1.4;
}

.history-components {
    display: flex;
    gap: 0.375rem;
    flex-wrap: wrap;
}

.history-status {
    font-size: 0.75rem;
    font-weight: 600;
    color: #065F46;
    white-space: nowrap;
    align-self: center;
}

/* Empty History */
.empty-history {
    text-align: center;
    padding: 2rem;
}

.empty-history .empty-icon {
    font-size: 3rem;
    margin-bottom: 0.5rem;
}

.empty-history p {
    font-size: 1rem;
    color: var(--color-gray-600);
    margin: 0;
}

/* Uptime Stats Sidebar */
.uptime-stats {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.uptime-stats .stat-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
}

.uptime-stats .stat-value {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
}

.uptime-stats .stat-label {
    font-size: 0.75rem;
    color: var(--color-gray-500);
}

/* Subscribe Options */
.subscribe-options {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-bottom: 0.75rem;
}

.subscribe-option {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--color-gray-700);
    cursor: pointer;
}

.subscribe-option input {
    accent-color: var(--color-cyan);
}

.subscribe-note {
    font-size: 0.75rem;
    color: var(--color-gray-500);
    margin: 0;
}

.subscribe-note a {
    color: var(--color-cyan);
    text-decoration: none;
}

.subscribe-note a:hover {
    text-decoration: underline;
}

/* Quick Links List */
.quick-links-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.quick-link-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.625rem 0.75rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    color: var(--color-gray-700);
    text-decoration: none;
    transition: var(--transition-fast);
}

.quick-link-item:hover {
    background: var(--color-gray-100);
    color: var(--color-gray-800);
}

/* ====================================
   SEARCH PAGE STYLES
==================================== */

/* Search Hero */
.search-hero {
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 50%, #22D3EE 100%);
    padding: 2.5rem 2rem 3rem;
    border-radius: var(--radius-2xl);
    margin-bottom: 1.5rem;
    position: relative;
    overflow: hidden;
}

.search-hero::before {
    content: '';
    position: absolute;
    top: -50%;
    right: -20%;
    width: 400px;
    height: 400px;
    background: radial-gradient(circle, rgba(255,255,255,0.1) 0%, transparent 60%);
    pointer-events: none;
}

.search-hero-content {
    max-width: 700px;
    margin: 0 auto;
    text-align: center;
    position: relative;
    z-index: 1;
}

.search-hero .back-link-hero {
    display: inline-block;
    margin-bottom: 1rem;
}

.search-hero-title {
    font-size: 1.75rem;
    font-weight: 800;
    color: var(--color-white);
    margin: 0 0 1.5rem;
}

/* Large Search Box */
.search-form {
    width: 100%;
}

.search-box.large {
    max-width: 600px;
    margin: 0 auto;
    padding: 0.5rem;
    background: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-lg);
}

.search-box.large .search-input {
    font-size: 1.0625rem;
    padding: 0.75rem 1rem;
}

.search-box.large .search-btn {
    padding: 0.75rem 1.5rem;
    font-size: 1rem;
}

.search-results-summary {
    margin: 1.25rem 0 0;
    font-size: 0.9375rem;
    color: rgba(255, 255, 255, 0.9);
}

.search-results-summary strong {
    color: var(--color-white);
}

/* Search Content Grid */
.search-content-grid {
    display: grid;
    grid-template-columns: 1fr minmax(280px, 340px);
    gap: 1.5rem;
    align-items: start;
}

.search-main {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.search-sidebar {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    position: sticky;
    top: 1rem;
}

/* Filter Tabs */
.search-filters {
    display: flex;
    gap: 0.5rem;
    overflow-x: auto;
    padding-bottom: 0.5rem;
    -webkit-overflow-scrolling: touch;
}

.filter-tab {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.625rem 1rem;
    background: var(--color-white);
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-full);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--color-gray-600);
    text-decoration: none;
    white-space: nowrap;
    transition: var(--transition-fast);
}

.filter-tab:hover {
    border-color: var(--color-gray-300);
    color: var(--color-gray-800);
}

.filter-tab.active {
    background: var(--color-cyan);
    border-color: var(--color-cyan);
    color: var(--color-white);
}

.filter-count {
    font-size: 0.75rem;
    padding: 0.125rem 0.5rem;
    background: rgba(0, 0, 0, 0.1);
    border-radius: var(--radius-full);
}

.filter-tab.active .filter-count {
    background: rgba(255, 255, 255, 0.2);
}

/* Search Results List */
.search-results-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.search-result-item {
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    padding: 1.25rem 1.5rem;
    background: var(--color-white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    text-decoration: none;
    border: 2px solid transparent;
    transition: var(--transition-base);
}

.search-result-item:hover {
    border-color: var(--color-cyan);
    transform: translateX(4px);
    box-shadow: var(--shadow-md);
}

.result-icon {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.result-content {
    flex: 1;
    min-width: 0;
}

.result-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 0.375rem;
    flex-wrap: wrap;
}

.result-title {
    font-size: 1rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0;
}

.result-title mark {
    background: #FEF3C7;
    color: inherit;
    padding: 0 0.125rem;
    border-radius: 2px;
}

.result-category {
    font-size: 0.6875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--color-gray-400);
}

.result-description {
    font-size: 0.875rem;
    color: var(--color-gray-600);
    margin: 0 0 0.5rem;
    line-height: 1.5;
}

.result-description mark {
    background: #FEF3C7;
    color: inherit;
    padding: 0 0.125rem;
    border-radius: 2px;
}

.result-meta {
    display: flex;
    gap: 1rem;
}

.result-meta .meta-item {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    color: var(--color-gray-400);
}

.result-arrow {
    font-size: 1.25rem;
    color: var(--color-gray-300);
    transition: var(--transition-fast);
    align-self: center;
}

.search-result-item:hover .result-arrow {
    color: var(--color-cyan);
    transform: translateX(4px);
}

/* Pagination */
.search-pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 1.5rem 0;
}

.pagination-btn {
    padding: 0.625rem 1rem;
    background: var(--color-white);
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--color-gray-700);
    text-decoration: none;
    transition: var(--transition-fast);
}

.pagination-btn:hover {
    background: var(--color-gray-50);
    border-color: var(--color-gray-300);
}

.pagination-pages {
    display: flex;
    gap: 0.25rem;
}

.pagination-page {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--color-white);
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--color-gray-700);
    text-decoration: none;
    transition: var(--transition-fast);
}

.pagination-page:hover {
    background: var(--color-gray-50);
}

.pagination-page.active {
    background: var(--color-cyan);
    border-color: var(--color-cyan);
    color: var(--color-white);
}

.pagination-ellipsis {
    width: 36px;
    text-align: center;
    color: var(--color-gray-400);
}

/* Empty/No Results States */
.search-empty-state,
.search-no-results {
    text-align: center;
    padding: 3rem 2rem;
    max-width: 600px;
    margin: 0 auto;
}

.empty-illustration,
.no-results-illustration {
    font-size: 4rem;
    margin-bottom: 1rem;
    opacity: 0.8;
}

.search-empty-state h2,
.search-no-results h2 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--color-gray-800);
    margin: 0 0 0.5rem;
}

.search-empty-state p,
.search-no-results p {
    font-size: 1rem;
    color: var(--color-gray-500);
    margin: 0 0 2rem;
}

/* Search Tips */
.search-tips {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-bottom: 2rem;
    text-align: left;
    max-width: 300px;
    margin-left: auto;
    margin-right: auto;
}

.tip-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.5rem 0.75rem;
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    color: var(--color-gray-700);
}

.tip-item .tip-icon {
    color: #10B981;
    font-weight: 700;
}

/* Popular Searches */
.popular-searches {
    margin-top: 2rem;
    padding-top: 2rem;
    border-top: 1px solid var(--color-gray-200);
}

.popular-searches h3,
.browse-categories h3,
.alternative-actions h3 {
    font-size: 1rem;
    font-weight: 600;
    color: var(--color-gray-700);
    margin: 0 0 1rem;
}

.search-tags {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 0.5rem;
}

.search-tag {
    padding: 0.5rem 1rem;
    background: var(--color-white);
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-full);
    font-size: 0.875rem;
    color: var(--color-gray-700);
    text-decoration: none;
    transition: var(--transition-fast);
}

.search-tag:hover {
    background: #ECFEFF;
    border-color: var(--color-cyan);
    color: #0E7490;
}

/* Browse Categories */
.browse-categories {
    margin-top: 2rem;
}

.category-chips {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 0.75rem;
}

.category-chip {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.25rem;
    background: var(--color-white);
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-lg);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--color-gray-700);
    text-decoration: none;
    transition: var(--transition-fast);
}

.category-chip:hover {
    border-color: var(--color-gray-300);
    background: var(--color-gray-50);
}

.category-chip .chip-icon {
    font-size: 1.125rem;
}

/* Alternative Actions */
.alternative-actions {
    margin-bottom: 2rem;
}

.action-buttons {
    display: flex;
    justify-content: center;
    gap: 1rem;
    flex-wrap: wrap;
}

/* Related Searches Sidebar */
.related-searches-list {
    display: flex;
    flex-direction: column;
    gap: 0.375rem;
}

.related-search-item {
    padding: 0.625rem 0.75rem;
    font-size: 0.875rem;
    color: var(--color-gray-600);
    text-decoration: none;
    border-radius: var(--radius-md);
    transition: var(--transition-fast);
}

.related-search-item:hover {
    background: var(--color-gray-100);
    color: var(--color-gray-800);
}

/* Sidebar Categories */
.sidebar-categories {
    display: flex;
    flex-direction: column;
    gap: 0.375rem;
}

.sidebar-category-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.625rem 0.75rem;
    text-decoration: none;
    border-radius: var(--radius-md);
    transition: var(--transition-fast);
}

.sidebar-category-item:hover {
    background: var(--color-gray-100);
}

.sidebar-category-item .category-icon {
    width: 32px;
    height: 32px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.9375rem;
}

.sidebar-category-item .category-name {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--color-gray-700);
}

/* Print styles for article */
@media print {
    .article-sidebar,
    .article-feedback,
    .related-articles-section,
    .page-hero-mini,
    .share-buttons {
        display: none !important;
    }
    
    .article-content-grid {
        grid-template-columns: 1fr;
    }
    
    .article-main {
        box-shadow: none;
    }
    
    .article-body {
        padding: 0;
    }
}

/* ====================================
   RESPONSIVE
==================================== */

/* For screens between 1400-1600px - slightly narrower sidebar */
@media (min-width: 1400px) and (max-width: 1600px) {
    .tickets-content-grid,
    .ticket-detail-grid,
    .category-content-grid,
    .article-content-grid,
    .status-content-grid,
    .search-content-grid {
        grid-template-columns: 1fr 300px;
        gap: 1.5rem;
    }
}

/* Below 1400px - switch to single column to avoid overflow issues */
@media (max-width: 1399px) {
    .tickets-content-grid,
    .ticket-detail-grid,
    .category-content-grid,
    .article-content-grid,
    .status-content-grid,
    .search-content-grid {
        grid-template-columns: 1fr;
    }
    
    .tickets-sidebar,
    .ticket-detail-sidebar {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 1rem;
    }
    
    .category-sidebar {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 1rem;
    }
    
    .article-sidebar {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 1rem;
        position: static;
    }
    
    .status-sidebar {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 1rem;
        position: static;
    }
    
    .search-sidebar {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 1rem;
        position: static;
    }
    
    .toc-card {
        max-height: none;
    }
    
    .response-card,
    .help-card {
        grid-column: 1 / -1;
    }
}

@media (max-width: 992px) {
    .quick-actions {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .categories-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .guides-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .contact-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .support-hero {
        padding: 3rem 1.5rem 4rem;
    }
    
    .support-hero-title {
        font-size: 2rem;
    }
    
    .quick-actions {
        grid-template-columns: 1fr;
        margin-top: -2rem;
    }
    
    .articles-grid {
        grid-template-columns: 1fr;
    }
    
    .article-card {
        flex-direction: column;
    }
    
    .article-image {
        width: 100%;
        height: 120px;
    }
    
    .guides-grid {
        grid-template-columns: 1fr;
    }
    
    /* Category page mobile */
    .page-hero-mini {
        flex-direction: column;
        text-align: center;
        gap: 1rem;
    }
    
    .page-hero-stats {
        justify-content: center;
    }
    
    .article-list-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.75rem;
    }
    
    .article-list-icon {
        width: 40px;
        height: 40px;
        font-size: 1rem;
    }
    
    .article-list-arrow {
        display: none;
    }
    
    .article-list-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.5rem;
    }
    
    /* Article page mobile */
    .page-hero-meta {
        justify-content: center;
        flex-wrap: wrap;
    }
    
    .article-body {
        padding: 1.5rem;
    }
    
    .article-body h2 {
        font-size: 1.25rem;
    }
    
    .article-body h3 {
        font-size: 1rem;
    }
    
    .article-footer {
        padding: 1rem 1.5rem;
    }
    
    .article-feedback {
        padding: 1.5rem;
    }
    
    .feedback-buttons {
        flex-direction: column;
    }
    
    .related-articles-section {
        padding: 1.5rem;
    }
    
    .related-articles-grid {
        grid-template-columns: 1fr;
    }
    
    .tickets-toolbar {
        flex-direction: column;
        gap: 1rem;
    }
    
    .tickets-search .search-input {
        width: 100%;
    }
    
    .tickets-stats {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .ticket-item {
        flex-wrap: wrap;
    }
    
    .ticket-main {
        width: 100%;
        order: 3;
    }
    
    .categories-grid-small {
        grid-template-columns: 1fr;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .priority-options {
        flex-direction: column;
    }
    
    .tickets-sidebar,
    .ticket-detail-sidebar {
        grid-template-columns: 1fr;
    }
    
    .response-card {
        grid-column: auto;
    }
    
    .page-hero-mini {
        flex-direction: column;
        text-align: center;
        gap: 1rem;
    }
    
    .page-hero-badges {
        justify-content: center;
    }
    
    .ticket-info-bar {
        flex-direction: column;
        gap: 1rem;
        text-align: center;
    }
    
    .ticket-info-bar .ticket-meta-row {
        justify-content: center;
    }
    
    /* Status page mobile */
    .status-hero {
        flex-direction: column;
        text-align: center;
        padding: 2rem 1.5rem;
    }
    
    .status-hero-content {
        flex-direction: column;
        text-align: center;
    }
    
    .status-hero-title {
        font-size: 1.25rem;
    }
    
    .status-hero-meta {
        text-align: center;
    }
    
    .component-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.75rem;
    }
    
    .component-metrics {
        width: 100%;
        justify-content: flex-start;
    }
    
    .history-item {
        flex-direction: column;
    }
    
    .history-date {
        flex-direction: row;
        gap: 0.5rem;
        padding: 0.375rem 0.75rem;
    }
    
    .history-status {
        align-self: flex-start;
    }
    
    .uptime-bars {
        gap: 2px;
        height: 30px;
    }
    
    .uptime-legend {
        flex-direction: column;
        align-items: center;
        gap: 0.5rem;
    }
    
    /* Search page mobile */
    .search-hero {
        padding: 2rem 1.5rem;
    }
    
    .search-hero-title {
        font-size: 1.5rem;
    }
    
    .search-box.large {
        flex-direction: column;
    }
    
    .search-box.large .search-input {
        text-align: center;
    }
    
    .search-box.large .search-btn {
        width: 100%;
        justify-content: center;
    }
    
    .search-filters {
        flex-wrap: nowrap;
        justify-content: flex-start;
    }
    
    .search-result-item {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .result-arrow {
        display: none;
    }
    
    .result-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.375rem;
    }
    
    .search-pagination {
        flex-wrap: wrap;
    }
    
    .category-chips {
        flex-direction: column;
        align-items: stretch;
    }
    
    .category-chip {
        justify-content: center;
    }
    
    .action-buttons {
        flex-direction: column;
    }
}

@media (max-width: 480px) {
    .page-podpora .main-container {
        padding: 0 1rem 2rem;
    }
    
    .search-btn {
        padding: 0.625rem 1rem;
        font-size: 0.8125rem;
    }
    
    .status-banner {
        flex-direction: column;
        gap: 1rem;
        text-align: center;
    }
    
    .categories-grid {
        grid-template-columns: 1fr;
    }
    
    .success-actions {
        flex-direction: column;
    }
}

/* ====================================
   LIVE CHAT WIDGET
==================================== */
.chat-widget {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 9999;
    font-family: inherit;
}

/* Chat Button */
.chat-widget-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.875rem 1.25rem;
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 100%);
    border: none;
    border-radius: 50px;
    color: white;
    font-size: 0.9375rem;
    font-weight: 600;
    cursor: pointer;
    box-shadow: 0 4px 20px rgba(6, 182, 212, 0.4);
    transition: all 0.3s ease;
    position: relative;
}

.chat-widget-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 25px rgba(6, 182, 212, 0.5);
}

.chat-widget-btn.active {
    background: linear-gradient(135deg, #DC2626 0%, #EF4444 100%);
    box-shadow: 0 4px 20px rgba(239, 68, 68, 0.4);
}

.chat-btn-icon {
    font-size: 1.25rem;
    transition: transform 0.3s ease;
}

.chat-widget-btn.active .chat-btn-icon {
    transform: rotate(90deg);
}

.chat-btn-status {
    width: 8px;
    height: 8px;
    background: #22C55E;
    border-radius: 50%;
    position: absolute;
    top: 10px;
    right: 10px;
    border: 2px solid white;
}

.chat-widget-btn.has-notification::after {
    content: '1';
    position: absolute;
    top: -5px;
    right: -5px;
    width: 20px;
    height: 20px;
    background: #EF4444;
    border-radius: 50%;
    font-size: 0.75rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 2px solid white;
    animation: pulse-notification 2s infinite;
}

@keyframes pulse-notification {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.1); }
}

/* Chat Window */
.chat-window {
    position: absolute;
    bottom: 70px;
    right: 0;
    width: 380px;
    max-width: calc(100vw - 48px);
    background: white;
    border-radius: 16px;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.15);
    opacity: 0;
    visibility: hidden;
    transform: translateY(20px) scale(0.95);
    transition: all 0.3s ease;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    max-height: 550px;
}

.chat-window.open {
    opacity: 1;
    visibility: visible;
    transform: translateY(0) scale(1);
}

/* Chat Header */
.chat-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1rem 1.25rem;
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 100%);
    color: white;
}

.chat-header-info {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.chat-header-avatar {
    width: 40px;
    height: 40px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.875rem;
    position: relative;
}

.chat-online-indicator {
    position: absolute;
    bottom: 0;
    right: 0;
    width: 10px;
    height: 10px;
    background: #22C55E;
    border-radius: 50%;
    border: 2px solid #0E7490;
}

.chat-header-text h4 {
    margin: 0;
    font-size: 0.9375rem;
    font-weight: 700;
}

.chat-status {
    margin: 0;
    font-size: 0.75rem;
    opacity: 0.9;
}

.chat-header-actions {
    display: flex;
    gap: 0.25rem;
}

.chat-header-btn {
    width: 28px;
    height: 28px;
    background: rgba(255, 255, 255, 0.1);
    border: none;
    border-radius: 6px;
    color: white;
    font-size: 1.25rem;
    line-height: 1;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s;
}

.chat-header-btn:hover {
    background: rgba(255, 255, 255, 0.2);
}

/* Chat Messages */
.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 1rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
    min-height: 250px;
    max-height: 350px;
    background: #F9FAFB;
}

.chat-message {
    display: flex;
    gap: 0.5rem;
    max-width: 85%;
}

.chat-message.user {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.chat-message.support {
    align-self: flex-start;
}

.message-avatar {
    width: 32px;
    height: 32px;
    background: linear-gradient(135deg, #0E7490, #06B6D4);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.6875rem;
    font-weight: 700;
    flex-shrink: 0;
}

.message-content {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.message-bubble {
    padding: 0.75rem 1rem;
    border-radius: 16px;
    font-size: 0.875rem;
    line-height: 1.5;
}

.chat-message.support .message-bubble {
    background: white;
    color: #374151;
    border-bottom-left-radius: 4px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}

.chat-message.user .message-bubble {
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 100%);
    color: white;
    border-bottom-right-radius: 4px;
}

.message-bubble p {
    margin: 0 0 0.5rem;
}

.message-bubble p:last-child {
    margin-bottom: 0;
}

.message-time {
    font-size: 0.6875rem;
    color: #9CA3AF;
    padding: 0 0.5rem;
}

.chat-message.user .message-time {
    text-align: right;
}

/* Typing Indicator */
.message-bubble.typing {
    display: flex;
    gap: 4px;
    padding: 1rem;
}

.typing-dot {
    width: 8px;
    height: 8px;
    background: #9CA3AF;
    border-radius: 50%;
    animation: typing-bounce 1.4s infinite ease-in-out;
}

.typing-dot:nth-child(1) { animation-delay: 0s; }
.typing-dot:nth-child(2) { animation-delay: 0.2s; }
.typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes typing-bounce {
    0%, 80%, 100% { transform: translateY(0); }
    40% { transform: translateY(-6px); }
}

/* Quick Replies */
.chat-quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    padding: 0.5rem 0;
}

.quick-reply-btn {
    padding: 0.5rem 0.875rem;
    background: white;
    border: 1px solid #E5E7EB;
    border-radius: 20px;
    font-size: 0.8125rem;
    color: #374151;
    cursor: pointer;
    transition: all 0.2s;
}

.quick-reply-btn:hover {
    background: #F3F4F6;
    border-color: #06B6D4;
    color: #0E7490;
}

/* Chat Input */
.chat-input-area {
    padding: 1rem;
    background: white;
    border-top: 1px solid #E5E7EB;
}

.chat-input-wrapper {
    display: flex;
    gap: 0.5rem;
    align-items: center;
    background: #F3F4F6;
    border-radius: 24px;
    padding: 0.375rem 0.5rem 0.375rem 1rem;
}

.chat-input {
    flex: 1;
    border: none;
    background: transparent;
    font-size: 0.9375rem;
    color: #374151;
    outline: none;
    padding: 0.5rem 0;
}

.chat-input::placeholder {
    color: #9CA3AF;
}

.chat-send-btn {
    width: 36px;
    height: 36px;
    background: linear-gradient(135deg, #0E7490 0%, #06B6D4 100%);
    border: none;
    border-radius: 50%;
    color: white;
    font-size: 1rem;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.2s, box-shadow 0.2s;
}

.chat-send-btn:hover {
    transform: scale(1.05);
    box-shadow: 0 2px 8px rgba(6, 182, 212, 0.4);
}

.chat-input-hint {
    text-align: center;
    margin-top: 0.5rem;
    font-size: 0.6875rem;
    color: #9CA3AF;
}

/* Chat Footer */
.chat-footer {
    padding: 0.5rem 1rem;
    text-align: center;
    font-size: 0.6875rem;
    color: #9CA3AF;
    background: #F9FAFB;
    border-top: 1px solid #E5E7EB;
}

/* Chat Widget Responsive */
@media (max-width: 480px) {
    .chat-widget {
        bottom: 16px;
        right: 16px;
    }
    
    .chat-widget-btn {
        padding: 0.75rem 1rem;
    }
    
    .chat-btn-text {
        display: none;
    }
    
    .chat-window {
        width: calc(100vw - 32px);
        bottom: 65px;
        right: -8px;
        max-height: 70vh;
    }
    
    .chat-messages {
        min-height: 200px;
    }
}

/* ====================================
   PRINT STYLES
==================================== */
@media print {
    .support-hero,
    .quick-actions,
    .tickets-sidebar,
    .ticket-detail-sidebar,
    .reply-form,
    .tickets-toolbar,
    .btn,
    .back-link {
        display: none !important;
    }
    
    .tickets-content-grid,
    .ticket-detail-grid {
        display: block;
    }
    
    .tickets-card,
    .ticket-detail-header,
    .ticket-messages {
        box-shadow: none;
        border: 1px solid #ddd;
    }
}